Nivite Help Center

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  • When I Try To Play Content, It Freezes Or Skips

    If you’re having issues with playback, please start by checking your Internet connection. Don't forget that the strength of your connection can vary depending on where you are, particularly if it's a mobile data connection. We recommend a connection speed of at least 0.5Mbps for watching movies, for example.

    If your connection is fine, but you're still experiencing choppy streaming, check what else you might have running simultaneously, as that could be using up a large portion of your bandwidth and affecting playback. Try closing down all other web-connected applications and see if that improves your experience.

    If you're still having issues, please send us an email at info.uk@nivite.com and we'll be happy to help!

  • My Video/Audio Is Out Of Sync Or Distorted

    First things first, please try another title to see if the issue is affecting a specific piece of content or the entire platform. If it’s related to a single title, please let us know which one it is by submitting a support ticket.

    If the issue affects multiple titles, start by checking your Internet connection. Don't forget that the strength of your connection can vary depending on where you are, particularly if it's a mobile data connection. We recommend a connection speed of at least 0.5Mbps for watching movies, for example.

    If your connection is fine, but you're still experiencing choppy streaming, check what else you might have running simultaneously, as that could be using up a large portion of your bandwidth and affecting playback.

    If you're still having issues, please send us an email at info.uk@nivite.com and we'll be happy to help!

  • My Browser Crashes When I Try To Use Nivite

    If you’re having issues using Triblox in your preferred browser and find that it crashes, try clearing your cookies and cache first. If you restart the browser and the problem persists, try using Nivite in a different browser or send us an email at info.uk@nivite.com and we'll be happy to investigate.

Can't find the answer?

+44 2039121333

(standard tariff applies)
Weekdays between 9am to 5pm.

Contact us


info.uk@nivite.com